FAQs

How to contact us ?

You can contact us via our contact form or via our email address: contact@jahika.com. We will respond as soon as possible.

When will my order be shipped?

Shipping in France (2-3 days) , Europe (4-5 days) and international (5-6 days)

 How to make a return ?

You have 14 days after receiving your order, to return it to us. It is important to include the return form in the package. When received, if the item is in the original condition, a refund will be issued to you within a few days.

Steps to follow :

1. Download the form (formulaire )
2. Fill in the form carefully: type your name down, first name, and order number,...
3. Slip the form into the package
4. Get a Mondial Relay return lable from their website or straight from the post office (returns are at the charging cost of the buyer)
5. Drop off your package and follow its delivery.

Can I make an exchange?

Currently we do not offer online refunds. If the item is not suitable (returned new and in its origin condition) , a return is possible for a credit to be used to place a new order online.

Where are the swimsuits made?

Our swimsuits are designed in Nice in France and then made with love in Portugal. They are European certified.

How do I take care of my swimsuit?

We advise you to rince your bikini with clean water after being used. You can use the care washing machine program set at maximum 30 degres but we higlhy recommand hand wash.

Other questions ?

For any other questions, please contact the customer service at contact@jahika.com